MADE IN
CANADA

Design and Development:

All our games are conceived, designed, and developed in-house at our headquarters in Calgary, Alberta. Co-founders Paul Harvey and Eric Reynolds, alongside their team, craft the concepts, storylines, and puzzles that make Escape Mail unique.

Physical Components and Assembly Process:

  1. FAMILY SECRETS SERIES: We source the majority of our game components from local suppliers in Calgary, some specialized materials— such as certain paper products and packaging components—are sourced from trusted suppliers in China, the USA, and other provinces in Canada. This ensures that we maintain the high-quality standards and specific designs necessary for our immersive gameplay experiences. Every episode of the Family Secrets Series is assembled by hand in our Calgary office. Our small team works diligently to assemble each game, adding personal touches like hand-ripped paper, twine, and other materials to create the authentic, weathered look and feel that our fans love. Whether it’s aging a document or carefully crafting a puzzle element, we ensure that every detail is done by hand to preserve the integrity of the game.

  2. SHINOBI and THE SHACKLETON SERIES: Current copies in circulation had all the components printed in China. Those components were then shipped to Canada where our team then assembled them here in Calgary. As of February 3, and the announcement of the Trump Tariffs our team is actively exploring ways we can bring some of this production process back to Canada in addition to the assembly.

SHIPPING:

  1. Subscriptions: After assembly, the finished games are carefully packaged and mailed out directly from Calgary. All subscriptions are fulfilled from Calgary using Canada Post with free postage across Canada and the US. Due to the nature of letter mail - these products do not pass through customs and are therefore not be subject to any tariffs!

  2. All other products: We use fulfillment centres across Canada and the US in order to make fast and affordable tracked shipments. Warehousing and shipping from the US is subject to change in light of the Trump Tariffs.

Our Commitment to Quality and Transparency:

While the global supply chain plays a role in our production process, our core values of craftsmanship, creativity, and immersive storytelling remain rooted in our Canadian identity. We’re committed to providing a premium product that delivers an exceptional escape room experience.

We hope this answers any questions you may have about the production process. If you have any further inquiries, don’t hesitate to reach out to us!

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